Privacy Policy

Last Updated: January 2025

1. Introduction

Elevance AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our photo enhancement service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Username, email address, password (encrypted)
  • Payment Information: Processed securely through third-party payment processors. We do not store full credit card details.
  • Photos: Images you upload for enhancement
  • Communication: Information you provide when contacting us

2.2 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Photo Processing and Storage

4.1 Photo Storage

Photos you upload are stored securely on our servers for the purpose of processing and enhancement. Enhanced photos are stored to allow you to download them at your convenience.

4.2 AI Processing

Your photos are processed using AI technology, including third-party AI services (such as Google Gemini) for analysis and enhancement. Photos are transmitted securely to these services solely for processing purposes.

4.3 Data Retention

We retain your photos and account data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time through your account settings or by contacting us.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our service (e.g., payment processors, cloud storage, AI services)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Correction

You can access and update your account information at any time through your account settings.

7.2 Data Deletion

You can request deletion of your account and associated data by contacting us. We will delete your information within 30 days, except where we are required to retain it for legal purposes.

7.3 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or by contacting us.

7.4 GDPR Rights (EU Users)

If you are located in the European Economic Area, you have additional rights under GDPR, including:

  • Right to access your personal data
  • Right to rectification
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Elevance AI
Email: privacy@elevanceai.com
Data Protection Officer: dpo@elevanceai.com
Website: Contact Us